KnowledgeOne™ for User Relationship Management A Knowledge System for Software Support & Education You implement a CRM, ERP or even a proprietary enterprise application to give your company a competitive edge, but you don't get that edge until people know how to use the application as part of their new way of doing business. In fact, companies often experience a slow-down in productivity after implementation, as individuals suddenly don't know how to do their jobs using the new system or new business processes. LeadingWay's KnowledgeOne™ software for User Relationship Management is specially designed to streamline an organization's enterprise software implementation by increasing business readiness and application knowledge. Through the delivery of integrated eLearning courses and role-based, online Performance Support, KnowledgeOne™ software lets an organization provide end users with the information they need to transition smoothly to the new application. KnowledgeOne™ software can be used to deliver personalized end user home pages through which organizations can communicate on an ongoing basis to build change readiness before implementation and communicate updates during and after. The eLearning capability can be used to offer application-specific training, either in the form of complete courses, or in brief segments that people can use for review on the job. The Performance Support component keeps people productive on the job by letting end users access exactly the role-based/job-specific information they need, just when they need it, in a context-sensitive manner from within the enterprise application itself. The software's Knowledge Management capabilities allow sharing of best practices among end users, and the ability to ask questions of subject matter experts in a context-sensitive manner. This solution is built on the concept of User Relationship Management (URM), a system of supporting end users of enterprise applications before, during and after implementation, in the variety of formats they need to work productively. This solution interoperates with the application itself, creating a seamless integration between learning and using the application. Best of all, KnowledgeOne™ delivers content in a variety of formats out of a single database, created from a single content development effort. So, you can take advantage of a complete knowledge system now, or start with a basic integrated eLearning and Performance Support system and add on what you need as you need it – without engaging in a new content development effort. Learn about the ELearning & Performance Support Package. Learn about the Knowledge System Package. © 2001 LeadingWay Corporation. All rights reserved. rev-1211